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Refund & Returns Policy

Can I return a product?

Yes, you can complete a returns form on request. Please refer to "Returns and Handling Charge" of the existing conditions of sale.


(a) When delivery is effected by the Company or by an independent contractor arranged by the Company, the Purchaser shall be bound to accept delivery of the goods on arrival at the address specified by the Purchaser on his order form whereupon risk in the goods shall pass to the Purchaser. The Purchaser must notify the Company in writing (otherwise than upon the carrier’s documents) of damage in transit, miss-delivery, or quantity discrepancy within 3 calendar days of arrival at the delivery place.

(b) When the goods are to be collected by the Purchaser risk in the goods shall pass to the Purchaser immediately upon collection.


(a) On receipt of the goods supplied hereunder the Purchaser must immediately examine them, on discovery of visual faults or defects, within 3 (three) working days notify the Company thereof in writing. All non-visual faults or defects must be notified to the Company in writing within 7 (seven) working days of the date of delivery to, or collection by, the Purchaser.

(b) Upon the Purchaser notifying the Company within the appropriate period provided by sub-clause 1 (a) of damage in transit, miss-delivery or quantity discrepancy and upon the fault, defect or damage in transit, miss-delivery or quantity discrepancy being established to the satisfaction of the Company it shall use its best endeavours to replace such goods or to refund the full amount or make up any shortage. If the goods delivered are not in accordance with the specification the Company shall accept the same for credit and replacement. All goods replaced hereunder remain the property of the Company.

(c) The Company shall not replace goods or refund or make up shortages: -

i) If faults or defects are not notified in accordance with clause 2 (a) or is damaged in transit, miss-delivery or quantity discrepancy is not notified in accordance with clause 1 (a).

ii) In respect of which the Purchaser or any third party has without previous written consent of the Company effected modification or repairs.

iii) If the faults or defects were caused by incorrect or negligent handling, disregard of operation instruction, unsuitable work, faulty assembly or any other default by the Purchaser or a third party.

iv) If the faults or defects were caused by fair wear and tear, accident or any other matter beyond the reasonable control of the Company occurring after the date of arrival.

(d) The absence of any complaint or claim during the aforementioned period shall be conclusive evidence in any proceedings that the Company has fully discharged all of its obligations under contract in particular that the goods are in conformity with the contract in all respects.

(e) Save as in hereinbefore mentioned, contracts may be cancelled only with the written consent of the Company and on terms which will indemnify the Company for all loss including, but not by the way of limitation, the costs of goods manufactured or in the course of manufacture.

(f) The terms of this Condition are in lieu of all conditions, warranties or other terms as to description, fitness for purpose, condition, merchantability, quantity or otherwise in respect of goods or packing whether expressed in the contract or implied by Common Law, custom or statute and notwithstanding that such purpose or condition may be, may become, or may have been known to the Company.

Apart from its obligation to replace goods in accordance with the terms of this Condition, the Company accepts no liability either for faults or defects in goods or for any loss or damage to the Purchaser or other arising directly or indirectly from any breach of the terms of the contract of the general law, and defects in quality or dimensions shall not be a ground for cancellation of the contract or of the balance of the contract by the Purchaser.

(g) Without prejudice to the generality of the foregoing:

i) The Company shall not be liable for any consequential loss or damage suffered by the Purchaser, including but without limitation, delay, loss of production, loss of profits, loss of or damage to other property of goods and death or injury to persons, nor shall it be liable for any loss or damage capable of being covered by insurance.

ii) The Company shall not be liable in damages in excess of the total price stated in the contract even if the Purchasers loss or damage results from a fundamental breach of repudiation and even if lying connection with the goods to the extent that the same exceeds the limitations of liability aforesaid.

iii) The Company does not warrant that the goods are fit for any particular purpose and the Purchaser shall not be entitled to rely upon the Company as having any particular skill or judgement in relation to any particular use of the goods.

iv) No warranty is given by the Company as to the dimensions of goods supplied hereunder and the Company reserves the right to alter the construction of its products without prior notice to the Purchaser.